Data protection

Responsible body:
Laila Kern
FRANZ&FRIENDS DOG SPA
Email: contact@franzandfriendsdogspa.ch
Telephone: +41 76 297 43 50

1. General

The protection of your personal data is very important to us. We treat your data confidentially and in accordance with applicable data protection regulations, in particular the revised Swiss Federal Act on Data Protection (revDSG). This privacy policy informs you about which personal data we collect in the course of our business, for what purpose, and how we use it.

2. Collection and processing of personal data

We collect and process personal data when you:

Book an appointment with us (by phone, email or online),
Contact us via the contact form or by email.
use our services,
Visit our website

Data collected may include, in particular:

First and Last Name
address
Telephone number
E-mail address
Information about the dog (name, breed, age, health issues)
Billing and payment information

3. Purpose of data processing

We use your data for the following purposes:

Appointment scheduling and management
Provision of our services
Invoicing and accounting
Answering inquiries
Improving our service quality
Compliance with legal obligations

4. Disclosure of data to third parties

Your data will generally not be shared with third parties. Exceptions apply if:

They have expressly consented,
the transfer is necessary for the fulfillment of the contract (e.g. to an external accounting service provider),
we are legally obligated to do so.

5. Storage period

Your data will only be stored for as long as is necessary for the above-mentioned purposes or as required by statutory retention periods (e.g., for accounting documents in Switzerland, usually 10 years).

6. Your rights

You have the right at any time:

to request information about your stored personal data,
To request the correction of inaccurate or incomplete data,
to request the deletion of your data (provided there are no legal retention obligations to the contrary),
to request the restriction of processing,
To withdraw your consent to data processing.

Please direct your inquiries to:
Laila Kern
Email: contact@franzandfriendsdogspa.ch

7. Data security

We take appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access and other risks.

8. Changes

We reserve the right to amend this privacy policy as needed. The current version can be viewed in our store and on our website.